Rail Access for the Disabled in the UKWelcome to
Assistance on the Rail
The majority of stations in the UK allow mobility access for the disabled and those that do not provide this accessibility will have plans to change this is the near future.
Explore train station layout
You can research the layout and facilities of any train station in Great Britain with online Stations Made Easy tools provided by National Rail Enquiries.
These provide an incredible amount of detail, with photographs of every area and a route planner to show you any accessible routes from one part of the station to another.
Our aim is to encourage as many disabled customers to use the railway as possible. As track and station operators are still working on removing as many barriers as possible, we hope that this website will help you to make informed choices about your travel plans, identify any potential barriers that might affect your journey, and find ways to avoid these difficulties.
Getting on board – wheelchair and scooter users
Rail travel and Wheelchairs
Most trains can accommodate wheelchairs that are within the dimensions given in government public transport regulations (700mm wide, 1200mm long). There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 670mm.
The maximum combined weight of a person and their wheelchair that can be conveyed is limited by two things: the capabilities of the individual member of staff assisting the passenger and the stated maximum safe working load of the ramp (between 230kg and 300kg).
There are a limited number of spaces available to wheelchair users on each train so, where reservations apply, we recommend you book your space in advance.
Because scooters come in a wide variety of shapes and sizes, many have problems on trains including: tipping backwards on ramps; being heavier than the ramp’s safe working load; or being the wrong shape to manoeuvre safely inside a carriage.
These problems mean that some companies have trains that cannot carry scooters. So if you are a scooter user who wants to travel by rail, you should contact the train company you want to travel with or check its scooter policy on www.nationalrail.co.uk.
If you would like assistance whether you’re travelling alone or accompanied, the Passenger Assistance team will be happy to help.
Contact National Rail Enquiries:
Telephone: 08457 48 49 50*
Textphone: 0845 60 50 600
* Calls to this number from landlines are charged at the local rate and may be recorded.